Knowledge management is the process of capture, organization, dissemination, practical application and protection of knowledge considered important by a company.
This knowledge includes:
- The intellectual capital of its human resources, that is, the information that each employee has individually, of their training and experience.
- All the knowledge contained in the processes, products, services, systems and documents of this company, that is, all the experience accumulated by this organization since its creation.
- The strategic information that this organization has, for example, about the external environment in which it operates
The objective of knowledge management as a management tool or organizational philosophy is to promote the acquisition of new knowledge (for example, through benchmarking). Allow all the knowledge available in the company to circulate for the benefit of the corporation, which leads to better levels of Performance and innovation .
The philosophy of knowledge management assumes that much of the knowledge that the company needs already has it, but it can only be used if there is dissemination .
The exchange between employees and departments is one of the main knowledge management tools in companies, since it requires the expansion of the corporation’s intellectual capital, the appearance of new ideas and the achievement of better results.
Knowledge management works so much that its employees have access to the collective knowledge of the corporation and, above all, vice versa. Discover what each one knows individually and encourage their exchange with others. The final objective is organizational learning , that is, the expansion of collective knowledge to respond to the challenges of the company.
The implementation of knowledge management depends on good internal communication. As well as creating an organizational environment favorable to new ideas, their exchange for learning. It is necessary that each employee understands the importance of the generation, exchange, socialization and transfer of knowledge so that the result of this philosophy reaches its objectives.
One of the main challenges of knowledge management is fighting against the resistance of those employees who feel that they can be harmed if they share what they know. An example is experienced employees or managers who are reluctant to teach subordinates or novices. For fear of losing its strategic importance to the corporation and, consequently, its jobs.
Examples of ways to disseminate knowledge in companies are:
It is sharing tacit knowledge, that is, the experience of the employee. This type of knowledge is not normally formalized and is measured through action. It is shared among employees through observation, imitation, and practice.
Outsourcing or articulation
It is the conversion of tacit knowledge into explicit knowledge, that is, the work of transforming experience into knowledge that can be formally communicated and shared with the group.
Standardization or synthesis
It is the organization of explicit knowledge, that is, formal or technical knowledge, so that it is more easily applied in everyday life. An example is the creation of manuals and work guides.
It is the practical application of formal and technical knowledge. It occurs when employees use the knowledge they learned in a class or other company-sponsored activity, for example, to improve their performance and end up increasing their tacit knowledge and improving the performance of their duties.